Store Team Lead: Customer Experience & Operations

Rack Room Shoes, Inc.; Canton (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, provide leadership to staff, and ensure 100% policy compliance. In the absence of the Store Manager, the Team Lead takes full responsibility for store performance and customer experience.

The role emphasizes coaching, service standards, POS management, inventory, merchandising, payroll basics, and loss prevention to drive sales and efficiency.

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Strong managerial and organizational abilities.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership and training to staff; act in absence of Store Manager.
• Ensure 100% compliance with company policies and procedures.
• Maintain customer service standards and resolve issues promptly.
• Oversee POS transactions, inventory control, merchandising, and payroll basics.
• Support loss prevention and maintain store appearance.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, provide leadership to staff, and ensure 100% policy compliance. In the absence of the Store Manager, the Team Lead takes full responsibility for store performance and customer experience.

The role emphasizes coaching, service standards, POS management, inventory, merchandising, payroll basics, and loss prevention to drive sales and efficiency.