Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes/Off Broadway Shoe Warehouse; Pasadena (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes, Inc. seeks a Team Lead to supervise day-to-day store operations, provide guidance and training under Store Manager direction, and ensure 100% policy compliance.

The role accepts full- or part-time management employees and focuses on delivering sales, service, and operational excellence. The Team Lead will safeguard staff and customers, drive an excellent shopping experience, and oversee POS, inventory, merchandising, payroll, training, and loss prevention to meet company

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience; reinforce service level standards; provide training and leadership to staff.
• All POS terminal transactions in accordance with policy and procedure; Sales, Discounts and Refunds; Loyalty; Open/Closing procedures
• Inventory control responsibilities including Shipping and Receiving; Price Management; Singles; Damaged Merchandise; Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities including Merchandise Placement; floor maintenance; signage
• Payroll control responsibilities including Scheduling; Payroll budget compliance; Time & Attendance
• Training and Development of direct reports with adherence to policies; utilization of training tools; reinforcement of customer service standards
• Loss Prevention responsibilities including protection and control of all Company assets
• Work towards a complete understanding of managing all day to day operations.

Job description

Rack Room Shoes, Inc. seeks a Team Lead to supervise day-to-day store operations, provide guidance and training under Store Manager direction, and ensure 100% policy compliance.

The role accepts full- or part-time management employees and focuses on delivering sales, service, and operational excellence. The Team Lead will safeguard staff and customers, drive an excellent shopping experience, and oversee POS, inventory, merchandising, payroll, training, and loss prevention to meet company