Store Team Lead - Customer Experience & Operations

careers-dcgoodwill; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

Career growth

Job summary

DC Goodwill seeks a retail leader to drive store performance and community impact in a fast-paced environment. The candidate will oversee daily operations, coach staff, ensure policy compliance, and maintain a welcoming shopping experience.

The role requires supervisory experience, strong communication, and the ability to handle cash and POS transactions. Healthcare, PTO, and growth opportunities are highlighted in the package.

Qualifications

• High school diploma or equivalent with supervisory experience.
• Excellent communication skills, verbal and written.
• Strong reading and basic math abilities.
• Experience with cash handling and POS transactions.

Responsibilities

• Assist the store manager in overall store operations.
• Ensure policy compliance and standards are followed.
• Handle administrative tasks and cash transactions daily.
• Monitor sales procedures and cash accuracy with staff.
• Maintain store appearance per Goodwill standards.
• Enforce store safety and security procedures.
• Assist with customer complaints and resolutions.
• Support interviews and performance evaluations.

Skills

Supervisory experience

Cash handling

Customer service

Communication skills

Store operations

Education

High school diploma

Tools

POS systems

Job description

DC Goodwill seeks a retail leader to drive store performance and community impact in a fast-paced environment. The candidate will oversee daily operations, coach staff, ensure policy compliance, and maintain a welcoming shopping experience.

The role requires supervisory experience, strong communication, and the ability to handle cash and POS transactions. Healthcare, PTO, and growth opportunities are highlighted in the package.