Store Team Lead: Customer Experience & Operations

Rack Room Shoes; Lawrenceville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Rack Room Shoes in Lawrenceville, GA is seeking a Team Lead to supervise daily store operations, guide staff, and ensure policy compliance. You will support the Store Manager and Assistant Manager and assume full responsibility in their absence.

The role emphasizes delivering an excellent customer experience, leading service training, managing inventories, scheduling, and loss prevention while maintaining store standards.

Qualifications

• Background check approved.
• Strong customer-service and communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, loyalty, discounts, and refunds in accordance with policy.
• Conduct inventory control: shipping/receiving, pricing changes, markdowns, and stock integrity.
• Lead merchandising and visual presentation to company standards.

Skills

Verbal communication

Written communication

Leadership

Organizational skills

Job description

Rack Room Shoes in Lawrenceville, GA is seeking a Team Lead to supervise daily store operations, guide staff, and ensure policy compliance. You will support the Store Manager and Assistant Manager and assume full responsibility in their absence.

The role emphasizes delivering an excellent customer experience, leading service training, managing inventories, scheduling, and loss prevention while maintaining store standards.