Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes; Fayetteville (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Fayetteville, GA is seeking a Store Team Lead to supervise daily store operations and ensure policy compliance. You will guide staff, train associates, and step in for the Store Manager when needed to maintain service quality and sales targets.

You will oversee POS transactions, inventory, pricing, merchandising, payroll, and loss prevention, while delivering an excellent shopping experience and maintaining a safe, welcoming store environment.

Qualifications

• Background check approval is required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Lead, train and motivate staff; provide direction when Store Manager is unavailable.
• Oversee POS transactions, discounts, refunds, and loyalty adherence.
• Manage inventory, pricing, and merchandise presentation.
• Control payroll, scheduling and attendance within policy.
• Maintain loss prevention and overall store operations.

Skills

Verbal communication

Written communication

Team leadership

Organizational skills

Job description

Rack Room Shoes in Fayetteville, GA is seeking a Store Team Lead to supervise daily store operations and ensure policy compliance. You will guide staff, train associates, and step in for the Store Manager when needed to maintain service quality and sales targets.

You will oversee POS transactions, inventory, pricing, merchandising, payroll, and loss prevention, while delivering an excellent shopping experience and maintaining a safe, welcoming store environment.