Bilingual Store Team Lead – Growth & Operations

3M HEALTHCARE; Lake Forest (CA); On-site; USD 23,281 - 34,302; Full time

Job summary

O’Reilly Auto Parts is seeking a Store Supervisor to lead a team in delivering exceptional customer service to both retail and professional customers in a busy showroom. You will partner with the store manager to maintain staff coverage during peak hours and drive performance through coaching and goal setting.

The role emphasizes hiring support, training updates, and adherence to company policies for efficient operations, including order processing, returns, and invoicing.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently.
• Ensure returns and exchanges are processed efficiently, refunds issued correctly, and merchandise is processed or staged properly.
• Ensure all merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members comply with posted work schedule and clock in/out according to policy.
• Perform store opening/closing duties and day end procedures, secure money/deposits, and manage deliveries.

Skills

Fluency in multiple languages (Spanish

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Store Supervisor to lead a team in delivering exceptional customer service to both retail and professional customers in a busy showroom. You will partner with the store manager to maintain staff coverage during peak hours and drive performance through coaching and goal setting.

The role emphasizes hiring support, training updates, and adherence to company policies for efficient operations, including order processing, returns, and invoicing.