Store Team Captain: Lead, Coach & Elevate Service

Rally House; Toledo (OH); On-site; USD 20,000 - 24,000; Part time

Job summary

Rally House in Toledo, OH is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team to create engaging guest experiences during busy game-days and events. You will coach onboarding, lead task delegation, and ensure merchandising standards while handling escalated guest concerns with confidence.

This role emphasizes clear communication and urgency to help the store run smoothly and sales stay strong.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and events.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Guide store team on the floor and keep shifts energized.
• Support onboarding and training of new team members.
• Prioritize and delegate tasks to ensure execution.
• Maintain merchandising standards and fixture resets.
• Lead service coverage and handle guest concerns professionally.

Skills

Customer service

Communication

Retail operations

Visual merchandising

Coaching

Team leadership

Energy

Job description

Rally House in Toledo, OH is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team to create engaging guest experiences during busy game-days and events. You will coach onboarding, lead task delegation, and ensure merchandising standards while handling escalated guest concerns with confidence.

This role emphasizes clear communication and urgency to help the store run smoothly and sales stay strong.