Store Support Lead — Guest Experience & Ops

fivebelow; Lowell (MA); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty in Lowell, MA to lead a team of crew members and ensure a WOW customer experience. You will train staff, oversee daily store activities, and manage openings and closures while maintaining high service standards.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multitask in a fast-paced environment. Competitive hourly pay starts at $16.00 with opportunities to grow.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick floor placement.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and addressing urgent issues.
• Manage opening or closing the store, including cash handling, doors, alarms, and daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Collaborate with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance and housekeeping tasks.

Skills

Management experience

Customer service

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty in Lowell, MA to lead a team of crew members and ensure a WOW customer experience. You will train staff, oversee daily store activities, and manage openings and closures while maintaining high service standards.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multitask in a fast-paced environment. Competitive hourly pay starts at $16.00 with opportunities to grow.