Customer Experience Lead - Retail Ops & Training

Five Below Inc; Lowell (MA); On-site; USD 22,000 - 28,000; Part time

Job summary

Five Below is seeking a Store Manager to wow customers, train crew, and oversee daily store operations in Lowell, MA. You will lead opening and closing, manage stock, and partner with the leadership team to boost sales while controlling expenses.

This hourly role requires flexible scheduling, strong communication, and a commitment to excellent customer service for a high-energy retail environment.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager to wow customers, train crew, and oversee daily store operations in Lowell, MA. You will lead opening and closing, manage stock, and partner with the leadership team to boost sales while controlling expenses.

This hourly role requires flexible scheduling, strong communication, and a commitment to excellent customer service for a high-energy retail environment.