Part-Time Store Lead: Customer Experience & Operations

fivebelow; North Attleborough (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below in North Attleborough, MA seeks a capable retail leader to manage crew, drive guest satisfaction, and ensure smooth daily operations. The role emphasizes creating a WOW customer experience, coaching associates, and maintaining store standards in a fast-paced, budget-friendly environment.

You will handle opening/closing, cash, stock, and safety procedures, with opportunities to grow through onboarding and merchandising collaboration.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members wow the customer through personal contact and trains on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assist with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Communication skills

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in North Attleborough, MA seeks a capable retail leader to manage crew, drive guest satisfaction, and ensure smooth daily operations. The role emphasizes creating a WOW customer experience, coaching associates, and maintaining store standards in a fast-paced, budget-friendly environment.

You will handle opening/closing, cash, stock, and safety procedures, with opportunities to grow through onboarding and merchandising collaboration.