Store Support Lead - Customer Experience & Ops

fivebelow; Marshalltown (IA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring a Store Manager on Duty to lead daily store operations, ensure excellent guest experiences, and train crew members. Responsibilities include cash handling, opening/closing, and maintaining stock while driving sales.

The role requires at least 1 year of management experience, strong communication, and the ability to work flexible day/evening/weekend hours. Equal opportunity employer with accommodations available.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task, think creatively and stay composed under pressure.
• Must be at least 18 years old and able to perform all essential job functions in compliance with laws.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying composed under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is hiring a Store Manager on Duty to lead daily store operations, ensure excellent guest experiences, and train crew members. Responsibilities include cash handling, opening/closing, and maintaining stock while driving sales.

The role requires at least 1 year of management experience, strong communication, and the ability to work flexible day/evening/weekend hours. Equal opportunity employer with accommodations available.