Part-Time Store Lead: Customer Experience & Ops

fivebelow; West Springfield (MA); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below in West Springfield, MA seeks a capable hourly leader to supervise daily store operations and train associates for WOW customer service. You will manage opening/closing, cash handling, and merchandising with a focus on sales growth.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Starting wage is $15.50 per hour, with growth opportunities.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates and ensure customer service excellence.
• Assist with receiving, unpacking, and organizing new stock for fast floor placement.
• Acts as Manager on Duty, taking responsibility for store operations and staff.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in West Springfield, MA seeks a capable hourly leader to supervise daily store operations and train associates for WOW customer service. You will manage opening/closing, cash handling, and merchandising with a focus on sales growth.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Starting wage is $15.50 per hour, with growth opportunities.