Store Operations Lead: Customer Experience & Training

Five Below Inc; Foley (AL); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below Inc. is seeking an hourly Store Leader to oversee team performance, assist with stock, and ensure a fast, friendly checkout experience. You will train crew, supervise daily operations, and support the store in merchandising and customer service.

The role requires flexibility for day, evening, weekends, and travel as needed. This position emphasizes hands-on leadership, operational oversight, and the ability to guide a team toward delivering WOW customer service in a fast-paced retail

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are wow-ing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring each guest has a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and customer service.

Skills

Excellent communication

Multi-tasking

Creative thinking

Maintaining composure

Education

High School graduate

College experience preferred

Job description

Five Below Inc. is seeking an hourly Store Leader to oversee team performance, assist with stock, and ensure a fast, friendly checkout experience. You will train crew, supervise daily operations, and support the store in merchandising and customer service.

The role requires flexibility for day, evening, weekends, and travel as needed. This position emphasizes hands-on leadership, operational oversight, and the ability to guide a team toward delivering WOW customer service in a fast-paced retail