Store Support Lead - Customer Experience & Ops

Five Below; Philadelphia (Philadelphia County); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty–level leader for our fast-paced Philadelphia-area locations. You will supervise crew, ensure superior customer service, train associates, and coordinate stock placement to keep the floor inviting and organized.

You will manage opening/closing routines, safeguard cash, and support store leadership in merchandising, staffing, and daily operations. The role requires a minimum 1 year of management experience and a strong communication mindset.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, responsible for store operations, staff, and customer service.
• Open or close the store, secure cash, lock doors, set alarms, ensure daily readiness.

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Customer service mindset

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty–level leader for our fast-paced Philadelphia-area locations. You will supervise crew, ensure superior customer service, train associates, and coordinate stock placement to keep the floor inviting and organized.

You will manage opening/closing routines, safeguard cash, and support store leadership in merchandising, staffing, and daily operations. The role requires a minimum 1 year of management experience and a strong communication mindset.