Store Operations Lead for Customer Experience

Five Below; Sacramento (CA); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking a retail manager on duty to lead daily store operations, train crew, and ensure outstanding customer service in a fast-paced environment.

You will oversee opening/closing, assist in receiving stock, and partner with leadership to optimize merchandising and sales while maintaining a safe, welcoming store. Requires 1+ year of management and strong communication skills.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow the customer through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and maintain customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement.
• Act as Manager on Duty, handling store operations and staff management.
• Manage opening/closing procedures, cash, doors, alarms and daily readiness.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and staff performance.
• Partner with store leadership on merchandising procedures and recovery.
• Perform store maintenance including cleaning and stock room organization.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a retail manager on duty to lead daily store operations, train crew, and ensure outstanding customer service in a fast-paced environment.

You will oversee opening/closing, assist in receiving stock, and partner with leadership to optimize merchandising and sales while maintaining a safe, welcoming store. Requires 1+ year of management and strong communication skills.