Store Support Lead — Customer Experience & Ops

Five Below; Lancaster (Lancaster County); On-site; USD 18,000 - 21,000; Full time

Job summary

Five Below is hiring a Support Lead in Lancaster, PA to supervise store operations, train crew, and ensure an exceptional customer experience. The role involves managing opening/closing, cash handling, stock placement, and daily supervision of associates.

The ideal candidate has a high school diploma, at least 1 year of management experience, and strong communication skills to lead a busy team and meet store goals. Competitive hourly pay and a dynamic work environment await.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience required.
• Excellent verbal and written communication skills.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Wows customers by personal contact and delivering friendly service.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving, unpacking, and stocking merchandise for floor placement.
• Act as Manager on Duty when needed, handling store operations and staffing.
• Open or close the store, manage cash, lock doors, and set alarms.
• Onboard and train associates on policies, product knowledge, and procedures.
• Drive sales and control expenses through merchandising and service excellence.
• Collaborate with leadership on merchandising and store recovery.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

Job description

Five Below is hiring a Support Lead in Lancaster, PA to supervise store operations, train crew, and ensure an exceptional customer experience. The role involves managing opening/closing, cash handling, stock placement, and daily supervision of associates.

The ideal candidate has a high school diploma, at least 1 year of management experience, and strong communication skills to lead a busy team and meet store goals. Competitive hourly pay and a dynamic work environment await.