Store Support Lead: Customer Experience & Ops

Five Below Inc; Lorton (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below Inc. is seeking a Store Manager on an hourly basis to lead daily operations, ensure exceptional customer service, and coach a team of crew members in a fast-paced retail environment.

You will manage opening/closing, cash handling, stock placement, and guest experience to meet performance goals. The role requires at least a high school diploma, strong communication, multitasking, and the ability to remain composed under pressure.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Education

College experience preferred

High School Graduate or equivalent

Job description

Five Below Inc. is seeking a Store Manager on an hourly basis to lead daily operations, ensure exceptional customer service, and coach a team of crew members in a fast-paced retail environment.

You will manage opening/closing, cash handling, stock placement, and guest experience to meet performance goals. The role requires at least a high school diploma, strong communication, multitasking, and the ability to remain composed under pressure.