Store Support Lead - Customer Experience & Ops

Five Below; Flint (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is seeking a Manager on Duty for its Flint, MI location. You will lead store operations, mentor associates, and ensure a high-energy, friendly shopping experience for every guest.

The role requires managing daily activities, training staff, and improving merchandising and service to boost sales while maintaining strong control of expenses. Flexible scheduling and a hands-on leadership style are valued.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are wow-ing the customer through personal contact with customers.
• Trains the crew on the best customer service experience, ensuring fast, friendly checkout.
• Oversee daily activities of store associates, ensuring duties are performed effectively with excellent service.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty when needed, taking responsibility for store operations and staff.
• Open or close the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by improving merchandising and customer service.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High school diploma

College experience

Job description

Five Below is seeking a Manager on Duty for its Flint, MI location. You will lead store operations, mentor associates, and ensure a high-energy, friendly shopping experience for every guest.

The role requires managing daily activities, training staff, and improving merchandising and service to boost sales while maintaining strong control of expenses. Flexible scheduling and a hands-on leadership style are valued.