Store Operations Lead - Customer Experience

Five Below; Escanaba (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below in Escanaba, MI seeks a Manager on Duty to lead store operations and supervise crew. The role emphasizes exceptional customer service, stock handling, and daily cash controls in a fast-paced environment.

You will train staff, drive sales, and maintain store standards while coordinating with the leadership team. This hourly position requires flexibility for day/evening/weekend shifts and travel as needed.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Wowing customers through personal contact and training crew on the BEST service experience.
• Oversee daily activities of store associates to ensure performance and service.
• Assist with receiving, unpacking, and organizing stock for quick shelf placement.
• Act as Manager on Duty, handling store operations and staff management.
• Open or close the store, secure cash, lock doors, and set alarms.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and staff performance.
• Collaborate with store leadership on merchandising and operations.
• Perform store maintenance and ensure safety and cleanliness.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Flexibility

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Escanaba, MI seeks a Manager on Duty to lead store operations and supervise crew. The role emphasizes exceptional customer service, stock handling, and daily cash controls in a fast-paced environment.

You will train staff, drive sales, and maintain store standards while coordinating with the leadership team. This hourly position requires flexibility for day/evening/weekend shifts and travel as needed.