Store Support Lead - Customer Experience & Ops

Five Below; Dallas (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a capable manager to oversee daily store operations in Dallas. You will lead crew members, ensure a fast, friendly checkout, and deliver the WOW customer experience while training new staff.

As Manager on Duty, you’ll handle opening/closing, cash handling, and safety protocols; collaborate with the store leadership team on merchandising and guest service; and help drive sales while managing expenses.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.
• High School Graduate or equivalent; college experience preferred.

Responsibilities

• Wowing the Customer through personal contact.
• Trains crew on the B.E.S.T. customer service experience; ensuring each guest has a fast, friendly checkout.
• Oversee daily activities of all store associates; ensure duties are performed effectively and customer service is excellent.
• Assist with receiving, unpacking, and organizing new stock for quick stocking on the sales floor.
• Act as Manager on Duty; handle store operations, staff management, and urgent issues.
• Open/close the store including cash, doors, alarms, and daily operations.
• Support onboarding and ongoing training of associates; improve performance.
• Drive store sales and control expenses; optimize merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including trash, cleaning, and stock room upkeep.

Skills

Management

Communication

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable manager to oversee daily store operations in Dallas. You will lead crew members, ensure a fast, friendly checkout, and deliver the WOW customer experience while training new staff.

As Manager on Duty, you’ll handle opening/closing, cash handling, and safety protocols; collaborate with the store leadership team on merchandising and guest service; and help drive sales while managing expenses.