Store Operations Leader: Sales & Customer Experience

Five Below; Dallas (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a capable leader to join our team as an hourly crew supervisor responsible for driving customer satisfaction and smooth store operations. You will oversee daily store activities, onboard and coach associates, and handle opening/closing tasks with accuracy and care.

You will contribute to sales growth by optimizing merchandising, staff performance, and service quality while maintaining a high-energy, customer-first environment at our Dallas location.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout experiences.
• Oversees daily activities of store associates and ensures duties are performed well.
• Assists with receiving, unpacking, and stocking to keep floor shelves ready.
• Acts as Manager on Duty when needed, handling store operations and staff issues.
• Opens and closes the store, secures cash, sets alarms, and ensures smooth daily operations.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives sales by optimizing merchandising, staff performance, and customer service.
• Partners with store leadership on merchandising and recovery efforts.
• Performs general store maintenance and cleanliness tasks.

Skills

Management experience

Verbal and written communication

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable leader to join our team as an hourly crew supervisor responsible for driving customer satisfaction and smooth store operations. You will oversee daily store activities, onboard and coach associates, and handle opening/closing tasks with accuracy and care.

You will contribute to sales growth by optimizing merchandising, staff performance, and service quality while maintaining a high-energy, customer-first environment at our Dallas location.