Store Support

The Home Depot; Upper Marlboro (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Upper Marlboro, Maryland is seeking Associates in Store Support roles. These positions focus on non-sales functions including outstanding customer order fulfillment, customer assistance in the lot, and providing essential administrative services.

Ideal candidates will have strong time management skills, integrity, and the ability to work well in a team environment. Various roles may include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with other associates and vendors.
• Experience in customer service or administrative roles.
• Detail-oriented with strong time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management skills

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.