Store Support

The Home Depot; Winchester (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support positions to ensure outstanding customer service and operational efficiency. Responsibilities include assisting customers in the lot, providing administrative services, and managing product orders.

Ideal candidates must be detail-oriented, possess strong time management skills, and demonstrate integrity while working cooperatively with team members. Various positions available include Office Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with others and in a team environment.
• Must demonstrate effective time management skills.
• High level of integrity and professionalism.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in store or provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.