Store Support

The Home Depot; Pflugerville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Pflugerville, Texas is hiring for Associates in Store Support. This position encompasses various non-sales functions, critical to delivering an exceptional customer order fulfillment experience. Associates will assist customers in the lot and perform administrative tasks involving vendor interactions.

Successful candidates will be detail-oriented, work well with others, and demonstrate a high level of integrity. Experience in roles such as Office Associate, Order Fulfillment Associate, or Customer Service Representative is highly valued.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work with minimal supervision.
• High level of integrity and customer focus.

Responsibilities

• Assist with customer order fulfillment experience.
• Provide administrative services and support to customers.
• Work cooperatively with other associates and vendors.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.