Store Support

The Home Depot; Madison (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot in Madison, Alabama is seeking Associates in Store Support roles responsible for various non-sales functions. Candidates will ensure exceptional customer order fulfillment, assist customers, and provide administrative services while interacting directly with customers and vendors.

Roles may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Ideal candidates demonstrate integrity, detail-orientation, and effective time management skills to enhance overall customer satisfaction.

Qualifications

• Detail-oriented with time management skills.
• Ability to work cooperatively with teams.
• High level of integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and respond to operational concerns.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.