Store Support

The Home Depot; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is seeking Associates in Store Support positions in Ashburn, Virginia. These roles involve a variety of non-sales functions, including assisting customers, ensuring order fulfillment, and managing administrative tasks.

Successful candidates will demonstrate attention to detail, time management skills, and the ability to collaborate effectively with others. Integrity and a focus on store business objectives are essential.

Qualifications

• Detail-oriented and proven time management skills.
• Ability to work cooperatively with others and vendors.
• High level of integrity and focus on business objectives.

Responsibilities

• Responsible for non-sales functions in store support.
• Ensure outstanding customer order fulfillment experience.
• Assist customers and provide administrative services.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.