Store Support

The Home Depot; Lorain (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is seeking associates for Store Support positions in Lorain, Ohio. Responsibilities include ensuring customer order fulfillment, assisting in lot services, and handling cash management. Candidates must be detail-oriented and possess strong time management skills.

Successful associates will work cooperatively with vendors and other associates, maintain integrity, and focus on business objectives while supporting key operational duties.

Qualifications

• Detail-oriented and strong time management skills are essential.
• Ability to work cooperatively with others and respond to operational concerns.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.