Store Support

The Home Depot; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Houston, Texas is hiring for Store Support positions. Associates will have various responsibilities including ensuring outstanding customer order fulfillment, assisting customers, and providing administrative services. These roles are essential for maintaining high customer satisfaction.

Candidates must be detail-oriented, possess strong time management skills, and demonstrate a high level of integrity. This position may involve interacting with customers and vendors on a regular basis.

Qualifications

• Must work cooperatively with other associates and vendors.
• Demonstrate a high level of integrity at all times.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management or program compliance.

Skills

Detail-oriented

Time management

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.