Store Support

The Home Depot; Oak Lawn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Oak Lawn, Illinois, is seeking Associates in Store Support roles responsible for various non-sales functions. These positions ensure outstanding customer order fulfillment, assist customers, and provide administrative services.

The ideal candidates must work cooperatively with others, maintain focus on store objectives, and demonstrate time management and integrity. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must work cooperatively with others and independently.
• Must maintain integrity and focus on operational concerns.
• Demonstrated time management skills are required.

Responsibilities

• Assist customers and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.