Store Support

The Home Depot; Santa Ana (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is looking for associates in Store Support in Santa Ana, California. This position involves ensuring an outstanding customer order fulfillment experience, assisting customers, and providing essential administrative services.

Roles may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Candidates should demonstrate strong time management skills, integrity, and the ability to work with little supervision while ensuring high levels of customer satisfaction.

Qualifications

• Must work cooperatively with others and demonstrate strong communication skills.
• Ability to assist customers and handle operational tasks efficiently.
• Experience in cash management and program compliance beneficial.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide necessary administrative services.
• Direct customers to store departments and handle cash management.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.