Store Support

The Home Depot; Lenoir City (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot in Lenoir City, Tennessee is hiring for Store Support Associates to ensure a high level of customer satisfaction through various non-sales functions. Responsibilities include assisting customers in the lot, handling customer inquiries about order status, and managing cash operations. Ideal candidates must demonstrate integrity, attention to detail, and the ability to work both independently and cooperatively with others.

Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. This role is vital for achieving store objectives and providing a seamless customer experience.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.