Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer located in New York is seeking associates for Store Support positions. These roles support various non-sales functions including customer order fulfillment and administrative tasks. Candidates should possess strong time management skills, attention to detail, and a commitment to customer satisfaction. Responsibilities involve direct interaction with customers to guide them, answering queries about product orders, and assisting with cash management. Integrity and teamwork are essential.

Qualifications

• Must have proven time management skills.
• Demonstrated integrity and ability to work cooperatively.
• Detail-oriented with a focus on customer satisfaction.

Responsibilities

• Assist customers in locating merchandise and answering questions.
• Ensure fulfillment of customer orders efficiently.
• Collaborate with associates and vendors to address operational concerns.

Skills

Customer service

Time management

Attention to detail

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.