Store Support

The Home Depot; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions. These roles involve ensuring excellent customer fulfillment experiences, assisting customers with various inquiries, and performing administrative services. Candidates must be detail-oriented, have strong time management skills, and demonstrate a commitment to customer satisfaction. Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. This is an important role contributing to the store's operational success.

Qualifications

• Ability to efficiently assist customers with various inquiries.
• Demonstrated capability to fulfill customer orders accurately.
• Experience in handling cash management and customer service.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments when needed.

Skills

Detail-oriented

Proven time management skills

Ability to work cooperatively

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.