Store Support

The Home Depot; Sandy Springs (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking dedicated Associates in Store Support positions. These roles are pivotal in ensuring customer satisfaction through order fulfillment and administrative services. Candidates should possess strong time management skills, integrity, and the ability to work detail-oriented. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This role is essential to maintaining high operational standards and customer experiences.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Detail-oriented with proven time management skills.
• Demonstrate high integrity and operational focus.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and respond to operational concerns.

Skills

Customer service

Time management

Integrity

Attention to detail

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.