Store Support

The Home Depot; Porter (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading home improvement retailer in Texas seeks candidates for Store Support positions. Responsibilities include ensuring excellent customer order fulfillment, assisting customers, and performing various administrative tasks. Candidates should be detail-oriented, possess strong time management skills, and demonstrate a commitment to customer service. These roles contribute significantly to customer satisfaction and require the ability to work cooperatively in a team environment. Experience or familiarity with retail operations is a plus.

Qualifications

• Ability to handle customer inquiries and administrative tasks.
• Proven ability to work cooperatively with others.
• Capability to maintain high integrity and focus on objectives.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments and handle program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.