Store Support

The Home Depot; Ballwin (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A prominent retail company is seeking Associates in Store Support positions to handle non-sales functions such as customer order fulfillment and administrative support. The role requires excellent customer service skills, time management, and attention to detail. Associates will assist customers on the sales floor, ensuring a high level of satisfaction, and must work cooperatively with colleagues and vendors. Integrity and operational focus are critical for success in this position.

Qualifications

• Ability to assist customers effectively and fulfill orders.
• Proven time management and detail-oriented skills.
• High level of integrity and professionalism.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.