Store Support

The Home Depot; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Miami is seeking Associates in Store Support positions. These roles are critical for ensuring an outstanding customer order fulfillment experience and assisting customers with various inquiries. Responsibilities include directing customers to the right departments and handling cash management. Candidates must be detail-oriented, have strong time management skills, and demonstrate integrity while working in a team-oriented environment. This position supports operational objectives and ensures high levels of customer satisfaction.

Qualifications

• Ability to work cooperatively with associates.
• Strong customer interaction skills.
• Proficiency in handling cash management.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Provide administrative services.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.