Store Support

The Home Depot; Hermiston (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Hermiston, Oregon, seeks Store Support Associates to ensure outstanding customer order fulfillment and assist with administrative services. Responsibilities include interacting with customers, managing cash, and supporting store operations. Candidates should be detail-oriented, demonstrate integrity, and have strong time management skills. This role is crucial for enhancing customer satisfaction and maintaining operational efficiency.

Qualifications

• Must be detail-oriented and possess strong time management skills.
• Demonstrated integrity and the ability to work cooperatively with colleagues and vendors.
• Ability to assist customers with inquiries about product order status.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in various store functions and administrative services.
• Handle cash management and respond to operational concerns.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.