Store Support

The Home Depot; Village of Bellport (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A major home improvement retailer in New York is seeking Associates in Store Support positions to handle a variety of non-sales functions, including customer order fulfillment and administrative services. Candidates should have strong time management skills and be detail-oriented, with a commitment to customer satisfaction. The role may involve direct interaction with customers and vendors, supporting operational responsibilities while working cooperatively with other associates. This position is crucial for maintaining high levels of customer service.

Qualifications

• Proven time management skills are essential.
• Detail-oriented with a focus on customer satisfaction.
• Ability to work cooperatively with others.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Respond to operational concerns of all associates.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.