Store Support

The Home Depot; Sacramento (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer in Sacramento is looking for Associates in Store Support. These roles are crucial for providing a top-notch customer order fulfillment experience, assisting customers directly, and offering administrative services. Candidates must possess strong organizational skills, demonstrate integrity, and work well in a team. Responsibilities include managing customer inquiries and maintaining focus on operational objectives. If you are detail-oriented and enjoy providing customer service, apply today!

Qualifications

• Detail-oriented and capable of working with little supervision.
• Proven time management skills.
• Must demonstrate a high level of integrity.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot, handling cash management, or program compliance.
• Direct customers to store departments and merchandise.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.