Store Support

The Home Depot; Avon (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Avon, Ohio is seeking associates for Store Support positions. Responsibilities include ensuring excellent customer order fulfillment, assisting customers, and performing administrative functions. This role requires detail-oriented individuals with strong time management and customer service skills. Applicants should be able to work cooperatively with others while maintaining high integrity. A critical role focused on operational efficiency and customer satisfaction is offered.

Qualifications

• Proven ability to work cooperatively with others and manage time effectively.
• Demonstrated integrity in a work setting.
• Ability to respond to operational concerns in a fast-paced environment.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.