Store Support

The Home Depot; Glendale (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Store Support Associates responsible for ensuring an outstanding customer order fulfillment experience. Candidates will assist customers, manage administrative services, and ensure critical operational responsibilities are met. Ideal candidates should be detail-oriented, have strong time management skills, and demonstrate a high level of integrity. This role includes direct interaction with customers and vendors in a dynamic environment.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to assist in a customer fulfillment experience.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.