Store Support

The Home Depot; Norristown (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot is seeking Associates for Store Support roles in Norristown, PA. These positions focus on non-sales functions to ensure a top-tier customer order fulfillment experience and smooth store operations.

You will assist customers, handle administrative tasks, and support cash management and program compliance as part of a cooperative team. Ideal candidates demonstrate time management, integrity, and the ability to work with a variety of people including customers, associates, and

Qualifications

• Must be detail-oriented and able to manage time effectively.
• Ability to work cooperatively with Associates, vendors, and carriers.
• Demonstrates integrity and commitment to store objectives.

Responsibilities

• Assist customers with inquiries and direct them to store departments or merchandise.
• Provide administrative support and help with non-sales tasks.
• Support order fulfillment, cash handling, and program compliance as needed.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.