Store Support

The Home Depot; Brentwood (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Brentwood, Tennessee is seeking Associates in Store Support positions. These roles include a variety of non-sales functions such as assisting customers in the lot, managing customer order fulfillment, and providing administrative services.

Candidates must exhibit a high level of integrity, work cooperatively with team members, and have strong time management skills. The job demands a detail-oriented approach and involves some customer interaction.

Qualifications

• Must work cooperatively with team members and vendors.
• Detail-oriented with excellent time management skills.
• Ability to respond to operational concerns.

Responsibilities

• Ensure customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Answer customer questions regarding product order status.

Skills

Customer service

Time management

Integrity

Attention to detail

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.