Store Support

The Home Depot; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail company in New York is seeking associates for Store Support positions. The role involves ensuring customer satisfaction through outstanding order fulfillment, assisting customers, and performing various administrative tasks. Ideal candidates should be detail-oriented, have excellent time management skills, and work well in teams. The positions may involve direct interaction with customers or vendors and contribute to operational excellence within the store.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Proven time management skills are essential.
• High level of integrity is required at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management or program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.