Store Support

The Home Depot; San Rafael (CA); On-site; USD 19,000 - 23,000; Full time

Job summary

The Home Depot in San Rafael, CA is seeking Store Support Associates to assist with non-sales tasks, order fulfillment, lot assistance, and customer service responsibilities. This role emphasizes teamwork, integrity, and a strong focus on customer satisfaction.

Candidates should be detail-oriented, able to manage time effectively, and comfortable interacting with customers, vendors, and other associates to support daily store operations.

Responsibilities

• Assist customers with order status inquiries and direct them to store departments.
• Support order fulfillment and in-store operations to ensure customer satisfaction.
• Provide administrative services and cash handling as needed.
• Collaborate with associates, vendors, and carriers with minimal supervision.
• Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative.

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.