Store Support

The Home Depot; Montebello (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Montebello, CA is seeking Associates for Store Support roles to help with customer order fulfillment, questions, and general store operations. This position may involve assisting customers in the lot or providing administrative services, often with vendors and other associates.

Candidates should be detail-oriented and dependable. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, requiring strong integrity and

Qualifications

• Customer service experience often preferred.
• Strong time management and organizational skills.
• Ability to work with minimal supervision and handle multiple tasks.

Responsibilities

• Assist customers with order status and product inquiries.
• Direct customers to store departments or merchandise as needed.
• Provide administrative support and help with in-store processes.
• Support cash handling and program compliance when required.

Skills

Customer service

Time management

Attention to detail

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.