Store Support

The Home Depot; Alhambra (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in California seeks Associates in Store Support to help deliver outstanding customer order fulfillment and assist customers in the lot or with administrative tasks.

You will collaborate with other Associates, vendors, and carriers to ensure customer satisfaction, maintain store operations with accuracy and integrity, manage time effectively, and support key objectives such as order status, cash handling, and program compliance.

Job description

Job Description

Position Purpose:

87063BR Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.