Store Support

The Home Depot; South Setauket (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot in South Setauket, NY, is hiring for Store Support Associates responsible for various non-sales functions. Duties include ensuring excellent customer order fulfillment and assisting customers in-store. Candidates must be detail-oriented, possess strong time management skills, and demonstrate a high level of integrity.

This role may include positions such as Office Associate, Order Fulfillment Associate, and Customer Service Representative. Successful candidates will contribute directly to customer satisfaction and operational efficiency.

Qualifications

• Ability to work cooperatively with other Associates, vendors, and carriers.
• Must demonstrate a high level of integrity at all times.
• Respond to operational concerns of all associates effectively.

Responsibilities

• Responsible for a variety of non-sales functions.
• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.

Skills

Detail-oriented

Time management skills

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.