Store Support

The Home Depot; Houston (TX); On-site; Full time

Job summary

A leading home improvement retailer is seeking dedicated individuals for Store Support positions in Houston, Texas. These roles involve ensuring customer satisfaction through order fulfillment, assisting in-store customers, and addressing operational concerns. Ideal candidates must be detail-oriented, possess strong time management skills, and work well in a collaborative environment. Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with others with little supervision.
• Experience in customer service or administrative roles is preferred.
• Must handle cash management and program compliance.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Answer customer questions on product order status.

Skills

Detail-oriented

Time management skills

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.